Modernising government
operations with AI.
AI Operating Platform for Government
GovernmentOS™ is the AI operating platform for government teams in Adelaide and across Australia, at federal, state and local level — unifying citizen services, grants, complaints, FOI, procurement, ministerial correspondence and workforce onto one intelligent layer.
Service-line copilots, already running.
One AI operating layer across every service line.
Citizen channels flow into the GovernmentOS AI Layer, which orchestrates ten modules — from Citizen Services through to the Executive Dashboard — grounded in your existing systems of record. No rip-and-replace, no offshore data.
One platform. Every operational function.
Citizen Services
Omnichannel intake, triage and case management for every citizen interaction — web, phone, in-person and mobile.
Grants
End-to-end grants lifecycle — eligibility, assessment, disbursement and acquittal, with AI scoring and audit trails.
Complaints
Structured complaints intake, classification and resolution with SLA tracking and escalation to the right team.
FOI
Freedom of Information request handling with AI-assisted redaction, exemption review and statutory clock management.
Procurement
Guided procurement workflows, panel management, evaluations and contract lifecycle — with policy compliance built in.
Ministerial Correspondence
Draft, route and clear ministerial and executive correspondence with AI drafting on approved policy positions.
Workforce
Rostering, capability, training and mobile field workforce — one operating layer across departments.
Knowledge Assistant
Secure enterprise assistant grounded in your policies, procedures and record system. Answers with citations, never hallucinated.
AI Policy Search
Search across acts, regulations, cabinet decisions and internal policy — with source-linked, plain-English answers for officers.
Executive Dashboard
Real-time operating picture for CEs, DGs and ministers — SLAs, risk, spend and citizen sentiment in one view.
Copilots and agents built into every screen.
Grounded, auditable AI
Every AI answer, draft and decision is grounded in your records with full citation and a reasoning trail — ready for parliamentary scrutiny.
Policy-aware agents
Agents operate within your delegations, thresholds and policy positions — not a generic chatbot bolted on top.
Sovereign & secure
Australian-hosted, IRAP-aligned deployment options. Your data stays in your tenancy. No model training on citizen data.
Human-in-the-loop
Officers approve, edit and sign off. AI accelerates the work — accountability stays with the delegate.
Plays nicely with your existing stack.
What operators actually use it for.
Federal agency — ministerial correspondence
AI-drafted first responses grounded in approved policy positions, routed through delegate approval — cutting turnaround from weeks to days.
State department — grants program
Eligibility triage, AI-assisted assessment scoring and automated acquittal reminders across a $200M+ grants portfolio.
Local council — citizen services
One front door for roads, rates, waste and planning — with AI triage routing residents to the right team the first time.
Regulator — FOI backlog
AI-assisted redaction and exemption suggestions clear FOI backlogs while keeping every decision reviewable by the officer.
Built by operators. Not consultants.
Public sector native
Built by operators who have delivered inside government — not a private-sector product retrofitted for council.
Sovereign by design
Australian hosting, no offshore training, and a data model that respects the Archives, Privacy and FOI Acts.
Composable modules
Start with one module. Add the rest at your pace. Every module works standalone or as part of the platform.
Audit-ready AI
Every AI action is logged, cited and explainable — designed for the standard your Auditor-General expects.
Where does the data live?
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GovernmentOS™ deploys into your Australian-region tenancy with IRAP-aligned controls. No citizen data leaves your environment or is used to train foundation models.
How do you handle records and archives obligations?
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Every action, AI draft and decision is captured as a record with lineage — designed to integrate with Objective, Content Manager and other approved recordkeeping systems.
Can we start with a single module?
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Yes. Agencies typically start with ministerial correspondence, complaints or the Knowledge Assistant — then extend across the platform as value is proven.
How is this different from ServiceNow or Salesforce?
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GovernmentOS™ is AI-native and government-native from day one. It is a purpose-built operating layer, not a generic CRM or workflow tool configured for the public sector.