Modern council operations,
without another rip-and-replace.
Local Government Platform (built on OpsSync)
Built on OpsSync. Helping councils in Adelaide and across Australia modernise operations, improve community services and streamline internal workflows — from roads and rates to waste and works.
Service-line copilots, already running.
Missed bin? Triaged, dispatched and closed — automatically.
The Bin Collection agent reads resident reports, classifies the bin type, verifies contractor GPS routes and dispatches the crew. Residents receive an SMS the moment the pickup is scheduled — no ticket sits in a queue overnight.
Photo in. Works order out. Crew already on the way.
Photos from inspectors, drivers and residents are classified by defect type and severity. The agent cross-references the Assetic asset ID, drafts a costed works order and assigns the roads crew — with the full reasoning chain visible for audit.
Cleaner communities, without another spreadsheet.
The Graffiti agent classifies surface, size and offensive content, routes to the right contractor and starts an SLA countdown. Councillors get a live map of open reports — and residents get confirmation their report is being actioned.
One platform. Every operational function.
Roads & Assets
Inspections, defects, works orders and asset lifecycle for road and infrastructure teams.
Rates & Revenue
Rates workflows, valuations, exemptions and revenue operations.
Waste & Rubbish
Bin registries, missed bin workflows, contractor performance and community reporting.
Community Requests
Unified CRM for community requests across every service line.
Works & Field Crews
Digital job cards, timesheets, plant hire and field forms.
AI Copilots
AI over TechnologyOne, Civica and Microsoft — not replacing them.
One operating flow, from field to finance.
Report
Resident lodges a request via web, phone, app or councillor.
Triage
AI classifies, routes and prioritises across roads, waste, works, rates.
Assign
Works crew, contractor or officer dispatched with SLA & job pack.
Resolve
Field crew closes with photo, cost and asset update.
Close loop
Resident notified, KPI captured, executive report updated.
Copilots and agents built into every screen.
Community request copilot
Drafts resident replies from context in TechOne, Civica and past cases.
Defect intelligence
Photo-to-defect classification and works-order draft for road inspections.
Rates & exemption assistant
Explains rates, exemptions and hardship pathways in plain language.
Executive briefing agent
Weekly councillor briefings generated from live operational data.
Plays nicely with your existing stack.
What operators actually use it for.
Roads & infrastructure
Photo-to-defect classification, works order automation and asset lifecycle over Assetic and GIS — without leaving your existing systems.
Rates & revenue
Rates enquiries, exemptions, hardship and reconciliation copilots layered over TechnologyOne and Civica Authority.
Waste & rubbish
Missed bin workflows, contractor performance and route intelligence — with a resident view built in.
Community services
Unified triage of community requests across roads, waste, works, rates and libraries with SLA management.
Executive & councillor reporting
AI-generated executive briefings from live operational data — weekly, on time, on-brand.
"Finally an AI project that respects our existing systems. Copilots sit on top of TechOne and Civica, not around them."
Built by operators. Not consultants.
AI over — not instead of
Sits over TechnologyOne, Civica and Microsoft. Copilots add value without another rip-and-replace.
Built for regulated environments
Privacy, records, audit and procurement compliance are structural — not workshops.
Council-fluent team
Delivered by operators who've worked inside councils and their ERP/CRM stacks.
Design partner model
Councils shape roadmap, keep IP fair and access peer benchmarking as the platform scales.
Do we need to replace TechnologyOne or Civica?
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No. CivicFlow is deliberately built as an AI and workflow layer on top of TechnologyOne, Civica and Microsoft. Your core system of record stays.
How do you handle privacy and records?
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Deployment sits in your tenant, integrates with your identity provider and applies your records management, privacy and retention rules.
How does the design partner model work?
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Foundational councils shape the roadmap for their service line, receive favourable pricing and retain configuration ownership — while accessing the wider platform.
How fast can a first service line go live?
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A single service line (e.g. roads defects or missed bins) is typically live within 8–12 weeks, starting with a scoped Discovery.