Care operations
engineered for regulated environments.
Care Operations Platform (built on OpsSync)
Built on OpsSync for care providers in Adelaide and across Australia. Care coordination, rostering, compliance and claims — engineered for the pace and audit rigour of regulated care.
One platform. Every operational function.
Care Coordination
Client plans, goals, notes and outcomes tied to every shift.
Rostering & Matching
Match care workers by skills, gender, culture and location — with compliance baked in.
NDIS & Claims
Automated claim generation, price guide alignment and error correction.
Compliance & Audit
Standards, incidents, restrictive practices and audit-ready trails.
Worker Mobile App
Shifts, notes, forms, medications and comms in the field.
Family & Client Portal
Transparent visibility for clients, families and coordinators.
One operating flow, from field to finance.
Intake
Referral, plan and funding captured with eligibility checks.
Match
Care workers matched on skill, gender, culture and location.
Deliver
Care worker app: shift notes, medications, forms and incidents.
Comply
Quality standards, restrictive practices and audit trail.
Claim
NDIS / Aged Care claims auto-generated and reconciled.
Copilots and agents built into every screen.
AI progress notes
Care worker dictates — AI structures notes into goals, outcomes and observations.
Claim error detection
Flags price-guide mismatches, overlaps and unfunded services before submission.
Incident triage
Classifies incidents, drafts reports and routes restrictive practices for review.
Family communication agent
Drafts weekly family updates from shift notes and care events.
Plays nicely with your existing stack.
What operators actually use it for.
NDIS providers
Plan management, service delivery, claim generation and reconciliation — with price guide alignment and error detection built in.
Home & community care
Match care workers on skill, gender, culture and location, deliver via mobile app, comply with the standards.
Aged care providers
Care plans, medication management, incident and restrictive-practice workflows aligned to standards.
Disability support services
Client goals, progress notes, funding utilisation and outcomes — visible in one system.
Allied health at scale
Rostering, mobile clinicians, notes, billing and client portals in one operating flow.
"Our coordinators spend more time with clients and less time in spreadsheets. Claims that used to take days now clear in hours — clean."
Built by operators. Not consultants.
Care-first, not admin-first
Designed around the care worker's day and the coordinator's rhythm — not a generic HR/CRM stack.
Regulator-ready
Compliance, restrictive practices and audit trails are structural — not bolted on.
AI where it earns its keep
AI progress notes, claim error detection and family communication — measured on time saved.
One accountable team
Product, delivery, change and support from one senior team who work in care every week.
Does CareFlow handle NDIS and aged care?
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Yes. CareFlow supports NDIS, Home Care Packages, CHSP and disability supports — with claim generation, price guide alignment and outcomes tracking.
Can we keep our finance and HR systems?
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Yes. CareFlow integrates with Xero, MYOB, Employment Hero, Deputy and HR3 — care operations sits on top of what you already run.
How do you handle audits and standards?
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Every shift, note, incident and restrictive practice generates a structural audit trail — mapped to Aged Care Quality Standards and the NDIS Practice Standards.
How long to go live?
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Typical rollouts run 10–14 weeks per service line — configured to your model, piloted with one team, then scaled.